The challenge
Heading into renewal, the facility was hit with a proposal more than $20,000 above its previous premium, driven by multiple active and prior claims. Worse than the price, the terms were restrictive, with exclusions that left essential exposures, resident care liability, employee safety, and regulatory obligations, inadequately covered.
The solution
Pro Insurance Group ran a comprehensive evaluation of the facility's loss history, operational risks, and coverage gaps, then went to market with a stronger story:
- ✓Identified key exposure areas that had been excluded or underinsured
- ✓Analyzed claims drivers to improve the facility's loss-position narrative for underwriters
- ✓Matched the facility with carriers experienced in assisted living risk
- ✓Redesigned the program around the facility's real operations
- ✓Negotiated improved liability coverage and supplemental protections
- ✓Secured more flexible terms tailored to assisted living
The results
- ✓Over $20,000 in annual premium savings versus the incumbent's renewal proposal
- ✓Broader, more sustainable liability coverage with the previous gaps closed
- ✓Terms built around assisted living operations, not forced into a generic policy
- ✓A stable, long-term insurance position the facility can build on
"Pro Insurance Group didn't just find us a lower number, they fixed coverage gaps we didn't know we had and gave us a program that actually fits how we operate."
Administrator, mid-sized Florida assisted living facility
