Insurance, Without
the Insurance Headache.

The insurance infrastructure for property management companies

If you manage HOAs, condo associations, or community associations, insurance is one of the most time-consuming parts of your job that creates the least value for your boards. Scattered broker relationships, inconsistent COI turnaround, last-minute renewal scrambles, and claim chaos all eat into your team's bandwidth without making anyone's life better.

Pro Insurance Group's Property Management Partner Program is built to fix that.

We become the dedicated insurance infrastructure for every HOA and community association in your portfolio. One point of contact. One process. One platform. We make your firm look better to your boards while taking insurance management off your team's plate entirely.

What partners get

The Property Management Partner Program isn't a referral arrangement. It's an operational service partnership built around the workflows that frustrate property management teams the most.

The 8 services included in the partner program

1. Dedicated PM account manager

A named person at Pro Insurance Group who handles your entire portfolio. Direct phone, direct email, response within 4 business hours. No "info@" inbox routing. No bouncing between agents. For top-tier partners, Neal Fusco, our Vice President of Commercial Lines, serves as the named account manager personally.

2. Expedited certificates of insurance

COI requests from your office are turned around in 4 business hours during business hours, 24 hours otherwise. Most brokers take 2 to 5 business days. This single benefit, more than anything else, is what property managers consistently say they value most about partnering with us.

3. Free annual coverage review for every community in your portfolio

Once per year per community, Pro Insurance Group reviews the existing coverage against the association's governing documents and current Illinois statute. We deliver a one-page report that's co-branded with your firm's logo. This becomes an asset you use to demonstrate your value to boards: a proactive, professional service most PMs don't currently offer.

4. Renewal calendar and proactive renewal management

We maintain the master renewal calendar for every community in your portfolio. Our 90-day renewal review process keeps your team in the loop without making you do the work. No more last-minute scrambles. No more discovering at renewal that the carrier non-renewed three months ago.

5. Claims advocacy on behalf of you and your boards

When a community has a claim, Pro Insurance Group represents the community AND coordinates directly with your team. Status updates, document collection, adjuster relationships, all handled. Claim chaos stops being your problem.

6. Education and training for your community managers

Quarterly lunch-and-learn webinars for your team. Topics include handling COI requests, claim triage, identifying coverage gaps, and statutory updates. Free CEU eligibility where applicable. Your community managers come out of these better at their jobs and more confident handling insurance questions from boards.

7. Property manager E&O placement at preferred rates

We place professional liability (errors and omissions) coverage for property management companies as part of the partner program at preferred rates. Your firm gets the same broker who knows your portfolio inside-out also handling your own professional liability coverage.

8. Co-branded "Insurance Insights for Boards" monthly newsletter

Pro Insurance Group writes a monthly newsletter on insurance topics relevant to community association boards. Master policies, D&O claims, coverage gap warnings, statutory updates. Your firm's logo and branding goes on top, and you send it to all your boards. Free thought-leadership content you didn't have to produce.

How the partner program works

Tier 1: Preferred Broker Status

This is the entry tier. We become a recommended broker on the list your firm provides to new boards. In exchange, you provide:

• 30 days advance notice on community renewals so we can prepare alternatives where appropriate
• An annual list of communities under management for portfolio-level review
• The opportunity to quote each renewal at the board's request

All eight services above are included. No fees, no exclusivity required. This is the relationship most property management firms start in.

Tier 2: Exclusive Partner

After 12+ months of successful Tier 1 partnership, qualifying firms move to Tier 2. The PM company recommends Pro Insurance Group as the primary broker to all new boards and proactively helps transition existing communities at renewal where it makes sense for the board.

In exchange, Tier 2 partners get:

• Quarterly business reviews between PM leadership and Pro Insurance Group leadership
• Priority claim escalation and dedicated leadership-level response on complex matters
• Expanded co-branded marketing and educational support
• Joint participation in PM industry events and CAI chapter activities

Frequently asked questions

Is there a fee or revenue share?

No. The partner program is built on operational value and service quality, not financial incentives. Pro Insurance Group earns its standard commission from the carriers on placed coverage, the same as on any other community association we serve. No money changes hands between Pro Insurance Group and the property management firm.

Do we have to give you all our communities at once?

No. The partner program starts with whatever volume makes sense for your firm. Most partners start by adding Pro Insurance Group to their recommended broker list and routing new community formations and at-renewal RFPs to us. Existing community relationships transition naturally over time, only when it benefits the board.

What if a board doesn't want to switch?

Then they don't switch. The partner program respects the autonomy of the boards your firm manages. We're a recommended option, not a mandate. Boards that are happy with their current broker stay where they are. We compete for new business and earn relationships on quality.

How fast can you onboard a property management firm?

Within 1-2 business days from the introductory call, your firm has a named account manager, direct contact information, an onboarding workspace in our system, and an initial portfolio review scheduled. Most PMs are operational with us within the first week.

Do you handle communities outside Illinois?

Yes. Pro Insurance Group is licensed in 40+ states. We work with property management firms whose portfolios cross state lines, and we structure the partner program to accommodate multi-state operations.

What types of communities does the partner program cover?

All forms of community association: condominiums, townhome and PUD HOAs, single-family HOAs, master-planned communities, mixed-use associations, and cooperatives. We also work with specialty community types like lake-front HOAs, gated communities, and senior living associations.

What if our firm already has a preferred broker?

Many do. The partner program is designed to work alongside existing relationships at first, not replace them. The fastest path is to add Pro Insurance Group as a secondary or specialty broker for the community types we excel at (mid-to-large condos, complex master-planned communities, communities with elevated D&O exposure). Performance does the rest.

How do we get started?

Schedule a 30-minute introductory call with Neal Fusco, our Vice President of Commercial Lines. He'll walk through the partner program in detail, understand your firm's portfolio and pain points, and outline what an initial partnership would look like. No commitment required.

Schedule an intro call

If you manage HOAs or community associations and you're tired of scattered broker relationships, slow COI turnaround, and last-minute renewal scrambles, let's talk. The Property Management Partner Program is designed by a team that has worked with community associations for 25+ years and built specifically to make property management firms more efficient and more valuable to their boards.

Schedule a Partner Program Intro Call

Or call Neal directly at 847-450-0389.

About Pro Insurance Group

Pro Insurance Group is an independent insurance brokerage based in Elgin, Illinois, serving HOAs and community associations across Illinois and 40+ states. We work with specialty markets including CAU, Pathpoint, Travelers, Philadelphia Insurance, and others. Our community association practice is led by Neal Fusco, Vice President of Commercial Lines, with 25+ years of experience on both the carrier and brokerage sides of the industry.